Support Policy Page

At Dass Moto Parts, we are dedicated to providing excellent customer support to ensure a smooth and satisfactory experience. Please review our support policy below:

1. Customer Assistance: Our support team is available to assist you with any inquiries, concerns, or issues you may have regarding our products, services, or policies. You can reach us via email at customercare@vigogroupindia.com.

2. Response Time: We strive to respond to all customer inquiries promptly and efficiently. Our goal is to address your queries within one business day, although response times may vary depending on the volume of inquiries.

3. Technical Support: If you require technical assistance or guidance regarding the installation, usage, or compatibility of our products, our knowledgeable support team is here to help. Please provide as much detail as possible when contacting us to facilitate a swift resolution.

4. Returns and Exchanges: For assistance with returns, exchanges, or warranty claims, please refer to our dedicated Return Policy and Warranty Policy. Our support team will guide you through the process and ensure that your request is handled promptly and fairly.

5. Feedback and Suggestions: We value your feedback and suggestions as they help us improve our products and services. If you have any comments, ideas, or suggestions for improvement, please feel free to share them with us. Your input is highly appreciated.

6. Escalation Procedure: In the unlikely event that you are dissatisfied with the resolution provided by our support team, you may request to escalate your issue to a higher level of management for further review and resolution.

7. Availability: Our support team operates during standard business hours, Monday through Friday, excluding weekends and public holidays. Any inquiries received outside of these hours will be addressed on the next business day.

If you require assistance or have any questions not addressed in this policy, please don't hesitate to contact our support team at customercare@vigogroupindia.com. We are committed to ensuring that you receive the assistance you need in a timely and professional manner.