Return Policy Page

At Dass Moto Parts, we strive to ensure your satisfaction with every purchase. Please review our return policy below:

1. Eligibility: Only unused, unmodified, and unadapted items are eligible for return. Please ensure that returned items are in the same condition as when they were sold.

2. Return Process: When returning an item, please include your full contact details and the reason for return. We reserve the right to refuse returns that do not meet these criteria.

3. Faulty Items: If the item is deemed faulty, we will reimburse you for the postage cost upon receiving the item back. You must provide proof of the postage cost, and reimbursement will be subject to our discretion.

4. Damaged Items: We cannot offer refunds for items damaged during attempted fitting. Please ensure that returned items are in the exact condition as when sold.

5. Contact: For any return inquiries or to initiate a return, please contact us at customercare@vigogroupindia.com.

[21:47, 30/7/2024] Dev Vinod Agarval Samaj: Exchange Policy:

We regret to inform you that we do not offer exchanges. Refunds will be issued for returned items, and if you require a different item, you can place a new order.

[21:47, 30/7/2024] Dev Vinod Agarval Samaj: Custom Duties Policy:

At Dass Moto Parts, we want to be transparent about custom duties:

1. Responsibility: Custom charges are not included in our prices and are the sole responsibility of the buyer. We do not have control over these charges.

2. Custom Declarations: We cannot produce invoices or customs declarations falsely declaring the value of your item. Please refrain from requesting this.

3. Import Duties: Payment of any import duties incurred are specifically the responsibility of the buyer.

If you have any further questions or concerns regarding our policies, please do not hesitate to contact us at customercare@vigogroupindia.com.

[21:48, 30/7/2024] Dev Vinod Agarval Samaj: Delivery Policy:

At Dass Moto Parts, we prioritize efficient delivery to ensure your satisfaction. Please review our delivery policy below:

1. Dispatch Process: We dispatch items from India using reputable shipping companies that strive to deliver your product within the estimated timescale. While we trust our couriers to deliver your product safely and on time, rare occasions may incur delays due to unforeseeable circumstances.

2. Delivery Issues: If you encounter any issues with your delivery, please contact us, and we will assist you to the best of our capabilities.

3. Additional Shipping Charges: Depending on your location, we may request extra shipping charges, even if some amount has already been paid by you. Some locations may be flagged as "out of service area" by the shipping companies.

4. Delivery Times: Delivery times are calculated in working days, excluding weekends and public holidays. If you require expedited delivery, please contact us beforehand to discuss express delivery options and associated costs. Please note that we are closed on weekends and bank holidays, so orders placed during this period will not be processed until the next working day.